Terms and conditions for HFL Education Training courses and Events
1. Introduction
By booking a training course on the HFL Hub or by requesting a booking via email, you agree to these Terms on behalf of your organisation. These Terms apply only to customers acting in the course of their business.
2. Interpretation
2.1 In these Terms, unless the context otherwise requires, the following expressions shall have the following meanings:
"Charges" means the charges payable by the Customer for the Training on a per Delegate basis in accordance with clause 6 (Charges and payment);
"Contract" the contract between HFL Education and the Customer for the supply of Training in accordance with these Terms;
"Customer Data" means the data provided by the Customer for the purpose of facilitating the Training (excluding personal data);
"Customer" or "you" means any person, company, organisation, employee or employer who purchases the Training from HFL Education;
"Delegate" means an individual or representative scheduled by the Customer to attend the Training;
"HFL Hub" the training platform provided by HFL Education to enable the Customer (and Delegates, as applicable) to manage and attend Training;
"HFL Education" or "we" means Herts for Learning Limited, trading as HFL Education a company registered in England and Wales with company number 08419581 and registered address at Bank House, Ground Floor - North Wing, Primett Road, Stevenage, Hertfordshire, SG1 3EE.
"Terms" means these terms and conditions;
"Training Materials" means any materials or documents provided by HFL Education as part of the Training. including, but not limited to, digital and printed materials and documents;
"Training" means the training to be supplied by HFL Education to the Customer including, but not limited to, online and face-to-face live events and on-demand online training.
“Working Day” means Monday to Friday excluding UK bank holidays
3. Basis of these terms and conditions
3.1 Training may be booked via the HFL Hub or by emailing [email protected]
3.2 Bookings are confirmed when you receive your booking confirmation from the HFL Hub.
3.3 Promotional materials or website descriptions are for guidance only and not binding.
4. Supply of Training
4.1 HFL Education will deliver the Training in accordance with these Terms but may update the content or Training Materials at any time.
4.2 HFL Education may change the delivery method (e.g., from in‑person to online or vice versa) with reasonable notice. Such changes do not constitute a material alteration or breach of contract.
4.3 HFL Education will use reasonable endeavours to meet advertised Training dates, but these may be subject to change.
4.4 HFL Education may amend these Terms where required by law or where the change does not materially affect the Training and will notify the Customer accordingly.
4.5 HFL Education may cancel Training at any time. In such cases, HFL Education will offer an alternative date or a full refund.
4.6 No refunds will be issued for non‑attendance at live online events, nor where recordings are unavailable. Availability of recordings is not guaranteed unless explicitly stated in the event description.
4.7 No refunds will be issued where Delegates are unable to access online Training due to issues not caused by HFL Education.
5. Customer's obligation
5.1 The Customer must:
- Provide accurate Delegate information.
- Ensure only the named Delegate accesses Training.
- Not share links, login details or Training Materials internally or externally.
- Notify HFL Education of any special requirements at booking stage.
5.2 HFL Education may disable accounts or recover costs where these obligations are breached
6. Charges and payments
6.1 Charges apply per Delegate unless stated otherwise.
6.2 Payment is due at the time of booking or within 30 days of invoice.
6.3 If payment is not received when due, HFL Education may suspend attendance, withhold certificates, or disable the Customer’s account.
6.4 Overdue payments accrue interest at 4% above the Bank of England base rate until paid.
6.5 All Charges are exclusive of VAT, and must be paid in full without set‑off or deduction, except where required by law.
6.6 HFL Education may review and increase prices annually.
7. Cancellation
7.1 All notification of cancellations for bookings must be communicated to HFL Education via 'My Profile' on the HFL Hub or via email to: [email protected]
7.2 The following cancellation charges will apply in the event of cancellation, to cover HFL Education‘s reasonable costs and expenses incurred in relation to the cancellation:
Notice period | Cost to customer | |
| In person | Online (If not recorded) |
20+ working days | £0 |
|
20–10 working days | 50% fee | £0 |
10 working days or fewer | 100% fee | 50% fee |
Non‑attendance (chargeable events) | 100% fee | 100% fee |
Non‑attendance (free events) | £15 | £15 |
Cancellation due to Ofsted visit | £0 | £0 |
7.3 Substitutions from the same Customer are permitted for both paid and free events, provided notice is received at least 48 hours prior to the start of the Training. Customers must substitute the place on the HFL Hub or notify HFL Education via email to: [email protected] of the intended change.
8. Intellectual property rights
8.1 All intellectual property rights in or arising out of or in connection with the Training, including any associated Training Materials shall be owned by HFL Education.
8.2 Training Materials are licensed for internal organisational use only. No reproduction, sharing, or distribution (in whole or in part) is permitted without prior written consent from HFL Education.
8.3 The Customer shall own all right, title and interest in and to all of the Customer Data.
8.4 The Customer grants HFL Education an irrevocable, unlimited and royalty-free licence to use the Customer Data provided to HFL Education for the purposes of providing the Training.
9. Data Protection
9.1 HFL Education will comply with all applicable UK data protection laws. We act as an independent data controller for any personal data we process in order to deliver the training.
9.2 We only collect the minimum personal data required, typically staff names and contact details.
9.3 HFL Education is responsible for ensuring that appropriate privacy notices, permissions, and safeguards are in place. Customers may terminate the contract if HFL Education breaches data protection law and does not remedy the breach within 30 days.
9.4 If you choose to opt in, we may send you marketing emails. You can unsubscribe at any time.
9.5 Further details on how HFL Education processes personal data are set out in our Privacy Notice available at: Privacy policy | HFL Education
10. Limitation of liability
10.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability which cannot legally be limited.
10.2 HFL Education is not liable for loss of profits, business, goodwill, data, or any indirect or consequential loss.
10.3 HFL Education’s total liability in connection with any Training is limited to the Charges paid for that specific Training event.
11. Confidentiality
11.1 Each party must keep the other party’s confidential information secure and use it only to perform these Terms.
11.2 Confidential information may be disclosed where required by law.
11.3 HFL Education may use Customer information anonymously for reporting or analysis.
12. Termination and Consequences
12.1 Either party may terminate these Terms with immediate effect by written notice if the other party commits a material breach and fails to remedy it within 30 days, or if the other party becomes insolvent.
12.2 HFL Education may also terminate immediately if the Customer fails to pay any amount due.
12.3 Upon termination, the Customer must return any unpaid Training Materials and immediately pay all outstanding sums. HFL Education may invoice for any Training already delivered but not yet invoiced, and such invoices are payable immediately.
12.4 Any clauses intended to continue after termination shall remain in force, and termination does not affect rights or liabilities accrued prior to the termination date.
13. General Provisions
13.1 Variation: No change to these Terms is valid unless agreed in writing by both parties.
13.2 Waiver: A delay or failure to exercise any right under these Terms does not amount to a waiver of that right.
13.3 Severability: If any part of these Terms is found invalid, the remaining provisions continue to apply.
13.4 Entire Agreement: These Terms, along with the booking confirmation, form the entire agreement between the parties.
13.5 Assignment: The Customer may not assign any rights or obligations without HFL Education’s consent. HFL Education may assign or subcontract its rights or obligations.
13.6 No Partnership or Agency: Nothing in these Terms creates a partnership, joint venture or agency relationship.
13.7 Third‑Party Rights: No third party has the right to enforce any part of these Terms.
13.8 Notices: Notices must be sent by email or post to the latest contact details provided and are deemed received on delivery or successful transmission.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes.
15. Prohibition of rudeness to staff
HFL Education is committed to providing a safe and respectful environment for our employees.
HFL Education expects our customers to interact with our staff in a polite and respectful manner.
Rude, abusive, offensive language, gestures or behaviour directed towards our employees will not be tolerated under any circumstances.
Examples of prohibited behaviour include but are not limited to:
Verbal abuse: Using foul language, insults, or derogatory remarks.
Threats: Making threats, whether explicit or implicit, towards staff members.
Harassment: Engaging in any form of harassment, including verbal, physical, or visual harassment.
Intimidation: Using intimidating behaviour, such as shouting, finger-pointing, or invading personal space.
Discrimination: Engaging in discriminatory behaviour based on race, gender, religion, sexual orientation, or any other protected characteristic.
Customers who, in HFL Education’s reasonable opinion, engage in prohibited behaviour may have their account suspended, use of services refused, or services terminated.