HFL Hub Help Centre
Find answers to common questions about using the HFL Hub from HFL Education, including creating an account, joining through your organisation, accessing learning and managing bookings.
There are two ways to access the HFL Hub depending on how you work with HFL Education.
1. Through your organisation
If your school, setting, trust or organisation already works with HFL Education, you should join the Hub using your organisation’s sign-up link.
This link connects your account to your organisation so you can access the correct services and learning.
2. As an individual
If you are accessing HFL Education services independently, you can create an individual account using the standard sign-up page.
If your organisation does not yet have an HFL Hub account, you can request one using the Create an Organisation Account form.
Once your account is set up, the booking manager will receive:
- Access to the organisation account

- A unique sign-up link to share with colleagues

- Instructions on how to manage access within the organisation
Colleagues should use this link to create their accounts.
If your organisation already has an HFL Hub account with HFL Education, you should join using the organisation sign-up link shared by your booking manager.
Using this link ensures you are automatically connected to the correct organisation.
If you cannot find the link, you can request it from the HFL Education team.
Each organisation using the HFL Hub has a unique sign-up link.
When you create an account using this link:
- Your account is automatically connected to your organisation

- Your booking manager can manage bookings and access

- Your activity is included in organisation reporting
If you create an account without using the link, you will not be connected to your organisation.
The booking manager is the person in your organisation who manages HFL Education bookings and services.
They will usually:
- Receive the organisation sign-up link

- Share the link with colleagues

- Manage bookings and access for the organisation
If you are unsure who this is, please check within your organisation.
If you created an account using the individual sign-up page but your organisation already uses the HFL Hub, please contact the HFL Education team.
We can help ensure your account is connected to the correct organisation.
If you cannot locate your organisation’s sign-up link:
- Check with your organisation’s booking manager
- If they do not have the link, contact the HFL Education team and we will send it to you
Yes.
If your organisation later begins using the HFL Hub, we can help connect your existing account to the organisation.
Please contact the HFL Education team for support.