Welcome to the Help Centre.
Here, you will find FAQs, user guides, and short videos to support your use of the HFL Education Hub. Click on the topics below to access support.
If you can't find the support you need, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
We will be launching a new series of Support Webinars in September which you will be able to find links to on this page. Details will be sent to organisation admins over the Summer.
Looking for help for Eastern Partnership UK (SEND) courses?
Please contact us here or easternp.send@hfleducation.org (Masters suite) easternp.gateway@hfleducation.org (Level 3 and 4 Qualifications) Telephone number: 01438 544469
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How to allocate a course license to a user immediately after purchasing it from the shop.
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How to allocate a course license to a user that was bought previously. This might happen when you buy a set of licenses for a course before you know who you want to allocate them to.
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How to add new members of staff to your organisation who do not already have an account on HFL Hub. This will be necessary to be able to allocate courses to them.
Yes, we can!
The HFL Education Hub provides you with more autonomy in the purchase and management of your school's training. We would recommend that school admin staff attend one of the live training sessions above, to learn about features such as booking on behalf of colleagues, transferring training, and managing your school staff and their bookings.
Please contact us on training@hfleducation.org if you have immediate questions, and we will endeavour to help.
Yes, we can!
The HFL Education Hub uses the AT Accessibility Toolbar, allowing you to make adjustments to text size and colour, as well as providing screen filters and other tools. Read instructions on how the AT bar works here.
We endeavour to make our eLearning courses accessible and have solutions in place for most customer needs – please contact us if there is anything we can do to make our learning products accessible to you.