Complaints Toolkit
Academies
A low-cost, high value self-service self-service annual subscription enabling schools, settings and trusts to effectively manage school-based complaints.
Subscription
Toolkit
Complaints
What is included?
The new HFL Complaints Toolkit provides step-by-step guidance on the complaints process from start to finish, complete with timescales, a suite of suggested responses, a list of essential do’s and don’ts, a summary of the process and guidance notes. It has been designed to save time for school staff and governors when dealing with concerns and complaints and trying to manage complainants’ expectations by giving practical suggestions and examples.
In addition to the resources contained in the toolkit your subscription includes:
Helpdesk Support
Access to Helpdesk support for Toolkit enquiries throughout the year by email and on the phone.
Termly Webinars
Access to a Termly Webinar on a complaints-related topic.
Annual Review
A review of all toolkit content annually with the opportunity to submit feedback.
Is this the version of the Complaints Toolkit you need?
This version is designed for Academies.
Another version is available for Maintained Schools.
If you are a Hertfordshire Maintained school, please contact us via our Help Centre
Subscribe to this product
£179
per year (£214.80 inc. VAT)
This subscription product is payable via invoice only. If you wish to purchase this and pay via card, please contact us.
How to subscribe
- Click the 'Subscribe' button
- Fill out the order form
- Our Customer Service team will onboard you and will contact you once completed