A low-cost, high value self-service self-service annual subscription enabling schools, settings and trusts to effectively manage school-based complaints.
The new HFL Complaints Toolkit provides step-by-step guidance on the complaints process from start to finish, complete with timescales, a suite of suggested responses, a list of essential do’s and don’ts, a summary of the process and guidance notes. It has been designed to save time for school staff and governors when dealing with concerns and complaints and trying to manage complainants’ expectations by giving practical suggestions and examples.
Your toolkit is tailored to the needs of a Hertfordshire maintained school. Whichever phase and type of setting you are, the toolkit will guide you through the handling of concerns and complaints. The toolkit is designed to complement the Hertfordshire County Council approach to complaints.
In addition to the resources contained in the toolkit your subscription includes:
- Access to Helpdesk support for Toolkit enquiries throughout the year by email and on the phone.
- Access to a Termly Webinar on a complaints-related topic commencing in Autumn 2024.
- A review of all toolkit content annually with the opportunity to submit feedback throughout the year for inclusion.
Each subscription gives access for up to five people. For example your Headteacher, Chair of Governors and School Business Manager or Complaints Coordinator.
- Event Type: eLearning