Guides and Resources
We have put together a series of guides, videos and resources which you may find helpful when using HFL Hub. We regularly update the resources contained within our Help Centre and add new guides as features change.
I'm an organisation admin...
User account support
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Courses/bookings and licenses support
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Billing support
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
I'm a user from an organisation...
Account support
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Courses support
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Navigating the site
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
I don't have an account yet...
Account creation support
Does your organisation already use the HFL Hub?
If so, please speak to your Organisation Admin who can create an account for you and make sure you are connected to the correct organisation. If you wish to do it for yourself, please follow the guide below.
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Joining/Creating an Organisation
Still stuck?
That's not a problem! If you can't find the support you need from the guides above, please contact the Events team by emailing training@hfleducation.org or calling 01438 544477.
Eastern Partnership Support
Looking for help for Eastern Partnership UK (SEND) courses?
Please contact us here or
- easternp.send@hfleducation.org (Masters suite)
- easternp.gateway@hfleducation.org (Level 3 and 4 Qualifications)
- Telephone number: 01438 544469
